Ora Beauty - Salon Policy & Etiquette

Please arrive in good time for your treatment, if were unable to perform the treatment due to lateness we will unfortunately need to rearrange the appointment and the cancellation policy will be applied.

Our record card is required by our insurance company to be signed by the client. The treatment will not go ahead unless this has been signed and the client has filled in the necessary medical history. We want to keep you safe and provide you with the best treatment possible.

We hold our clients details securely in our booking system and this is not provided to any third parties… ever!

We have a 24 hour cancellation policy. If you need to change, reschedule or cancel your appointment during this time you will be invoiced 50% of the treatment value.

Our pricing can be changed at any time without warning. Pre-existing appointments will be honoured with the price at time of booking.

Please let us know if you are pregnant or have any medical conditions. Some treatments can be altered to suit your condition however some treatment can be unsuitable.

We do not carry indemnity forms in the salon and no waiver will be given for any treatment under any circumstances at any time.

Some of our treatments require a mandatory patch test. This is important to check for allergies. The treatment will not go ahead under any circumstances with out the patch test having been carried out.

If you have arranged an at home patch test and failed to carry this out, the cancellation policy will be applied.

The salon is for adults only.

The salon cannot accommodate pets.

We will not remove any shellac, gel or nail extensions unless it has been applied at Ora Beauty.

A repair to fix a broken or chipped nail can be carried out at the salons discretion, a small charge of £2 will be charged per nail.

Club Ora will send special offers from time to time, offers cannot be used in conjunction with any other discount and cannot be redeemed for cash or retail alternatives.

This offer applies to a Brazilian or Hollywood wax only and given the first time the client (whether existing or new) has this treatment at Ora Beauty.

The student discount cannot be used in conjunction with any other offers and can only be given on proof of student status. Student discount terms can be changed at any time with out warning. Any bookings made prior to the change will be honoured.

There is no limit to the amount if times someone recommends a friend and receives a bonus, however the friend must be new to the salon. No cash alternative will be given and the bonus can be used for treatments only.

Our loyalty card plan can be changed at any time without prior notice and cannot be swapped for cash, retail, gift vouchers or alternative treatments. This bonus cannot be used in conjunction with any other discount. Treatments which are used to collect stamps cannot be discounted in any way.

The type of birthday treat provided can be changed at any time. This treat has a time limit and must be used within the period. No cash alternative will be provided.

Gift vouchers can be purchased securely online or in salon, these cannot be exchanged for cash or used for retail. These must be used within the period permitted on the voucher and will not be extended. Named treatment can be used as a monetary value for an alternative treatment.

Any treatments which are prepaid must be taken within 6 months of purchase. This will not be extended.

Any retail items which are to be ordered should be paid for at the time of ordering. If you are not happy with a product then this should be returned unopened.